Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • The Help section included in AND-GATE’s Hosting Control Panel offers a collection of help articles and frequently asked questions. Aimed toward fixing any common issue that you could possibly run into, they are contributed by our support team of capable techs.

  • Top quality support service

  • Instructional Video Clips

  • For people who want to find out how to take care of a typically encountered issue by watching an instructional video clip, we have added a collection of video tutorials to our Hosting Control Panel. All the tutorial video clips are very short and easy to understand. They offer you step–by–step demonstrations of different site management tasks.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7 tech support service with a 60–minute support ticket response time guarantee. A group of experienced techs will be online for you to answer all the queries that you might have. During non–busy hours, an answer will be given within just 20 minutes.