Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • We provide a sixty–minute response warranty for any trouble ticket or e–mail that you submit to our customer care team. We’ll speedily reply to all common enquiries and forward right away the issue to our system administrators if any additional assistance is needed. If you take advantage of the Optional Managed Services package, we’ll complete any of the included tasks at a time that has been agreed upon earlier.

  • Top quality support service

  • A Topflight Client Care Service

  • Our tech support staff will be online for you 24–7 should you require assistance with the Hosting Control Panel or with any of the apps that we have pre–installed for you on the server. Furthermore if you require assistance tackling the standard admin tasks on your server, you can take a glimpse at our Optional Managed Services package, which includes data backup hard drive storage space, weekly OS updates, software installation and problem troubleshooting services, server monitoring and restarting procedures, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Hosting Control Panel has been pre–installed for every Linux dedicated servers hosting package. Among its functionalities is a very time and effort–saving integrated knowledge base that will walk you step by step on all the actions that you can perform. The majority of help articles also video versions which show all the operations that you can perform in a very illustrative manner. You will find the instructional articles and the video tutorials in the top right corner of each section of the hosting Hosting Control Panel.