In case you have a site, a problem could always surface and it doesn’t necessarily have to be associated with the web hosting service itself. For example, something could go wrong when you bring an Internet app up to date or some critical data could be edited or deleted by accident. No matter what the nature of the problem might be, you’ll have to get in touch with the respective support team and ask them to retrieve a backup or to help you fix the problem that you’re facing. How quickly they’ll do it will predetermine how much time your websites will be down. For particular sites like community web portals or online shops, a repeated unreachability can too often mean losing users and money. That being said, it is important that you use the services of a hosting company that offers not only a very good customer support service, but also a quick one.

One-Hour Response Guarantee in Web Hosting

If you are using one of our Linux web hosting packages and you’ve got an inquiry or encounter a certain predicament, you can contact us 24/7 by opening a tech support ticket or by sending an email and we guarantee that you’ll receive a reply in no more than 60 minutes. In case the issue can be resolved, we’ll do it before we respond, while in case there’s something that you have to do on your end, we will provide you with all the necessary info – what workable solutions to try out, what settings to check, etc. Usually, you will obtain an answer within half an hour max, which goes to say that waiting around for hours and hours or even for more than 1 day to obtain support is something inconceivable. Our 1-hour reply time guarantee applies to any question that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we recognize precisely how critical it is to obtain swift assistance, we promise that you won’t ever have to wait around for more than sixty minutes to receive an answer to any ticket that you send via your semi-dedicated server CP. As it is, you’ll rarely have to wait around for more than twenty to thirty minutes and this applies to any inquiry no matter what its nature is – technical, billing or general. What’s more, our client and technical support team will be at your disposal 7 days a week, which is why even if you open a ticket during legal holidays, you’ll invariably get an immediate response, which will include the answer to a query, the solution to a problem or the details required to resolve an issue yourself – if there is something that you have to do on your end. With us, you’ll never have to waste a day hanging around waiting for a response like you would with lots of other web hosting providers.