There are different ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you will always find regardless of which company you select is a ticketing system. It is the least complicated means of communication for a variety of reasons. In case no help desk support staff representative is free at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will always be received. Moreover, you can copy ‘n’ paste large pieces of info without worrying about spelling errors, and in case a given problem requires more time to be sorted out or a number of replies need to be exchanged, all the info will be in the exact same location, so either party can always see the comments supplied by the other one. The negative aspect of using tickets to get in touch with your hosting company is that they’re usually separate from the hosting platform, which implies that if you need to provide information or to adhere to instructions, you’ll have to use no less than two separate accounts and this number might increase in case you want to administer a number of domain names. Plus, a lot of hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting a response.

Integrated Ticketing System in Web Hosting

The ticketing system that we use for our Linux web hosting packages is not separate from the web hosting account. It’s an essential part of our full-featured Hepsia Control Panel and you’ll be able to access it at any given moment with just several mouse clicks, without the need to leave your web hosting account. The ticketing system offers a quick-search box, so you can find virtually any trouble ticket that you’ve already sent, if necessary. You can also read knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to fix a particular issue even before you open a ticket. The response time is no more than 1 hour, which goes to say that you can obtain timely assistance whenever you need one and if our customer service staff suggests that you do something in your hosting account, you can do it instantly without needing to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

If you have a semi-dedicated server account with us and you’d like to touch base with our support team, you’ll be able to post a ticket directly from your Hepsia Control Panel instead of going through a completely different customer support platform as you’ll have to do with most hosting providers on the marketplace. Our integrated ticketing system will permit you to send a new ticket with no effort and to browse through older tickets using a smart search box. Additionally, you will be able to have a look at the applicable knowledge base articles that our system will offer you depending on the problem category that you pick for your new ticket. You can perform all the aforementioned things without signing out of your Hepsia Control Panel at any time, which goes to say that in case you face any predicament or have a query, you can contact our support engineers and fix the particular issue in less than 60 minutes via one support platform.