Being able to get in touch with your web hosting company any time you have any kind of questions or experience any issues is important and how quickly they will answer and react is usually crucial, particularly if your site is business-oriented, as longer downtime often means losing prospective customers. The support options are also a quick way to recognize actual providers from resellers. The latter usually respond only to email messages or support tickets and you may have to wait for a day or longer in order to get a reply. If the trouble requires a few responses, you could end up losing a few days in order to have a basic problem resolved. With an authentic and trustworthy web hosting company, you'll be able to contact the support team at any time and get an instant response no matter what the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Web Hosting

We supply 24/7 billing, customer and tech support for our Linux web hosting packages. Even if you are not our customer yet and you have questions, we will help you right away and provide the needed information, in order to give you the choice to make the best decision when you purchase a new web hosting account. We're available twenty-four seven, including weekends and holidays, and we provide you with numerous means of communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have a couple of telephone numbers all over the world, so you can call the one which is closer to you. The maximum response time for your emails and your tickets is 1 hour. The regular response time is around 15-20 min, so you can forget all about waiting for days to receive support for any task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated packages that we provide feature 24/7 customer and tech support, therefore no matter what issue you experience, you are able to contact us and we'll help you at once. The guaranteed answer time for any e-mail message or ticket that you open from your Hepsia website hosting Control Panel is only one hour; the actual reply time rarely exceeds 20 minutes. In addition, we offer phone support with multiple local numbers worldwide plus a live chat, so you can get in touch with us and get more info about our solutions even if you don't have an account yet. We are able to assist you with any kind of question or a problem you may have - payment methods, package specifications, e-mail configuration, web hosting account settings, and so on. If you use our services, you will never encounter a situation where you should wait for a couple of days to get an issue resolved like you will have to do with many other suppliers.

24/7 Customer Support in Dedicated Servers Hosting

We are aware how important it is to have quick support in general, let alone if you manage an entire server, that's why each and every dedicated server that we offer includes 24/7 support with one-hour response time guarantee whatever the situation. This service is free of cost for all problems with your server or the software that was installed by our admins during the setup, so you are able to get in touch with us as many times as you wish, even during holidays. You can either open a support ticket from the billing section or you could send an e-mail message, and the actual answer time for both rarely exceeds thirty minutes as we have admins available 24 / 7. If you want general information about our servers or you've got any kind of billing question/issue, you can also call one of the local telephone numbers we have on three continents or you can use our live chat service and speak to a representative online. For third-party software support, we provide a Managed Services upgrade, which you're able to include to your server package from your billing Control Panel.